I've been on the wrong end of one of these letters.
I'm Kris. A few years ago, HMRC opened a discovery assessment into my old eBay electronics side-hustle — multiple tax years of it. My records were a shoebox: PayPal exports, bank statements and marketplace screenshots that didn't agree with each other, and a deadline that didn't care.
I rebuilt the whole thing by hand. Every sale traced from gross to net. Every fee and postage label matched back to the order it belonged to. Expenses — stock, postage, mileage, tools, use of home — evidenced line by line and set out so a stranger could follow them. HMRC accepted the figures.
ExpenseTidy is that process, turned into something you can use: the templates I wrote, the structure that worked, and — soon — the tool that does the matching for you.